The Ownership Experience
Urbandale Construction is committed to assuring customer satisfaction. We are with you every step of the way – before and after the sale, during construction and after you’ve moved into your new home.
Every member of the team from the Sales Consultants to the Customer Service Representatives, are dedicated to exceeding your expectations.
The recognition and industry awards earned by Urbandale provides assurance that you have made a wise choice in selecting Urbandale Construction.
At Urbandale Construction we pride ourselves on delivering service that is consistent, reliable and geared to exceeding customers’ expectations.
Customer needs are paramount so Urbandale Construction staff are great listeners and deal with service situations in a flexible, sensitive manner.
LET’S TALK ABOUT WHAT YOU WANT FROM YOUR HOME.
AFTER SALE SERVICE & WARRANTY
Our superior after-sales service standards are supported by attention to detail in the design and construction of every home.
Urbandale Construction is proud to have been recognized by the Ontario New Home Warranty Program as the 1997 and 1999 Service Excellence Award Winner for Eastern Ontario.
This service rating was awarded to a select group of home builders in Ottawa who have consistently maintained an excellent service record for over a ten year period.
For After Sales Service inquiries contact our Customer Service / Warranty Department by:
Voicemail: (613) 731-5963
Fax: (613) 733-8873
Email: Warranty / After Sales Service
Tarion Warranty Corporation is the new name for the Ontario New Home Warranty Program. Although the name has changed it is the same organization that has been protecting new home buyers in Ontario for the past 30 years.
For more detailed information about Tarion Warranty Corporation, please visit their website by clicking the following link: www.tarion.com
Urbandale Construction’s builder warranty covers:
1. One year of coverage on materials and workmanship
2. Two years of coverage on electrical, plumbing and heating distribution systems but does not include appliances, fixtures and fittings.
